Berkshire Hathaway Automotive

  • Customer Relations Associate

    Job Location US-TX-Irving
    # of Openings
    Dealership - Westway Ford
  • Overview

    We are in search of a professional problem solver who is extremely customer centric to join our Customer Relations/Customer Delivery Team. Our main goal and focus is to resolve issues/concerns within the dealership to improve both customer and employee satisfaction to the highest standard possible while creating an environment of positivity. 


    Hours would include:  10am - 7pm or 1pm - 9pm Monday through Saturday with 1 Scheduled day off during rotation.  Paid Holidays.


    • Utilize customer feedback reviews/survey standards and information and implementing the process to all employees of the dealership
    • Maintain contact with New Car customers as well as service customers to determine complete satisfaction and achieve highest amount of surveys/reviews. (conducting quality, professional follow-up calls)
    • Handle customer issues/complaints while seeing situations through and following up to make sure the resolution has been completed.
    • Create an environment of excitement for customers during the purchase of their vehicle. Assist/demonstrate all features of their new vehicle
    • Responsible for filling out/filing all paperwork and customer information needed for the dealership and customer.
    • Responsible for setting New Car appointments with customers in order to fix/add anything that needs to be completed on their vehicle. This includes ordering parts and making sure that money is set in order to distribute the work properly to the other departments. Also updating the customer on vehicle status


    Qualifications (Education, Experience, Certifications, Licenses):

    • Strong interpersonal, communications skills, professional appearance
    • Strong organizational skills, attention to detail is a must
    • Being able to provide excellent customer service is a must
    • Ability to problem solve and provide great work ethic
    • Responsible for safely and securely operating vehicles around the dealership
    • Previous experience automotive / car dealership is a plus
    • Minimum high school diploma or GED equivalent preferred

    *All potential employees must pass pre-employment testing including a background check and drug screen



    • Fast paced work environment
    • Paid training and development
    • Career growth opportunities
    • Medical and dental coverage available after 2 month period
    • Paid vacation
    • 401(k)


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