Berkshire Hathaway Automotive

  • Automotive Mechanical Claims Adjuster

    Job Location US-KS-Shawnee Mission
    # of Openings
    1
    Client
    MPP
  • Overview

    MPP Company, as a leader in the industry, provides a comprehensive selection of extended warranty services and other automotive protection plans designed to give our customers the best buying and ownership experience. We provide vehicle service contracts (frequently referred to as extended warranties), maintenance contracts, paintless dent repair, lease wear coverage and more.

    Responsibilities

    -         Duties include authorizing parts and labor cost for mechanical repairs to automotive vehicles

    -         Communicate via telephone and/or email with customer base

    -         Responsible for the entire customer service experience

    -         Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications

    -         Effectively communicate to the customer the timeline of repair and maintenance

    -         Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing           for long-term clientele

    -         Maintain strong Customer Service Index (CSI) rating as set by management

    -         Other duties may be assigned

    Qualifications

    -          Minimum high school diploma or GED equivalent required

    -          Automotive trade school training and education preferred

    -          At least six months to one year automotive industry or related experience and/or training

    -          Broad knowledge of new vehicle technologies would be a plus

    -          Excellent customer service skills

    -          Ability to be analytical and multi-task

    -          Ability to work with little supervision

    -          Self-motivated enthusiastic presence in a team environment

    -          Strong written and communication skills

    -          Working knowledge of Microsoft Office

    -          Consistent and stable work history

    -          Valid driver’s license and clean driving record

    -          Professional appearance and work ethic

     

    *All potential employees must pass pre-employment testing to include a background check and drug screen

     

     

    BENEFITS:

     

    -          Competitive earning and overtime potential

    -          Fast paced work environment

    -          Paid training and development

    -          Career growth opportunities with management potential

    -          Medical and dental coverage available 2 month period

    -          Paid vacation

    -          401(k)

     

     

    Company location:

    8500 Shawnee Mission Parkway

    Merriam, KS  66202

     

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