Berkshire Hathaway Automotive

  • Service Manager

    Job Location US-TX-Irving
    # of Openings
    Dealership - Westway Ford
  • Overview

    We are looking for a professional and experienced Service Manager to join us in supporting our dealership staff and customers while assisting us in building and representing our brand.


    Responsible for the operations, personnel, marketing, and profitability of the Service Department

    • Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
    • Motivate, train, develop, and reward employees
    • Forecast sales, gross profits, and expenses
    • Observe, encourage, and inspire advisors to secure customer loyalty
    • Attend manager meetings and conduct weekly service dept. meetings
    • Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
    • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
    • Train all advisors, technicians and valets on dealership procedures
    • Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
    • Interact with outside vendors and other dealership management
    • Develop and execute effective customer relations policies
    • Continue to maintain our dealership's value, quality, and integrity


    • Minimum high school diploma or GED equivalent required
    • At least 3-5 years of Automotive Service Management experience
    • Experience as a technician or good technical aptitude
    • Broad knowledge of new vehicle technologies and mechanical operations
    • Excellent customer service skills
    • Must be able to manage a team, motivate and develop
    • Ability to be analytical, problem solve and multi-task
    • Self-motivated enthusiastic presence in a team environment
    • Strong written and communication skills
    • Experience with ADP or other automotive software
    • Working knowledge of Microsoft Office
    • Consistent and stable work history
    • Valid driver’s license and clean driving record
    • Professional appearance and work ethic

    All potential employees must pass pre-employment testing to include a background check and drug screen



    • Competitive earning potential
    • Fast paced work environment
    • Paid training and development
    • Career growth opportunities
    • Medical and dental coverage available after orientation period
    • Paid vacation
    • 401(k)


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