Berkshire Hathaway Automotive

Business Development Coordinator / BDC Representative

US-TX-Grand Prairie
# of Openings
Dealership - Grand Prairie Ford


We are looking for a professional, personable, and experienced Business Development (BDC) Representative to join us in supporting our dealership staff and customers while assisting us in building and representing our brand.


Must have similar experience or prior phone skills training. Previous call center or automotive experience is a PLUS.


  • Communicate with Sales BDC customers and prospects via phone, internet, text message, in person and social networking sites
  • Conduct telemarketing and internet related sales/service campaigns
  • Schedule appointments for prospects through Internet Sales / Business Development Manager
  • Meet and exceed daily goals and objectives
  • Maintain accurate records of daily activities
  • Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications
  • Maintain working knowledge of all dealership products and services
  • Check e-mail frequently and provide a quality lead response immediately
  • Deliver messages intended for other departments promptly
  • Coordinate internet promotions with other dealership sales promotions and advertising
  • Maintain an ongoing customer database to capture repeat business
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by the Internet Sales Manager
  • Maintain value, quality, and integrity


  • Prior customer service and/or sales experience
  • Previous call center or automotive experience is a PLUS
  • High school diploma or general education degree (GED); or at least three months related experience and/or training; or equivalent combination of education and experience
  • Bi-lingual is always a plus!
  • Driven for results and goal oriented
  • Must be comfortable working in front of a computer or on the phone
  • Strong interpersonal and communications, in-person and over the phone
  • Must be able to work with scripts and defined processes
  • Must possess a positive attitude and strong work ethics
  • Must be able to manage in a fast paced work environment
  • Must have superb customer service skills
  • Professional appearance and work ethic


*All potential employees must pass pre-employment testing including a background check and drug screen




  • 5 Day Work Week
  • Ford Presidents Award winner
  • Bonus opportunities
  • A management team willing to invest in your success
  • Top-100 Volume Ford Dealer
  • Fast paced, team-oriented work environment
  • Paid training and development
  • Career growth opportunities
  • Medical and dental coverage available after 2 month period
  • Paid vacation
  • 401(k)


Website and Dealership location:

Grand Prairie Ford

701 East Palace Parkway 
Grand Prairie, TX 75050



Apply if you’ve had experience in the following areas: Auto Business, Telemarketing, Call Center Collector, Debt Collector, Collector, Phone Sales, Customer Service, BDC, Business Development Center, Service Advisor, Hospitality, Concierge


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