Berkshire Hathaway Automotive

Customer Retention Representative

US-KS-Shawnee Mission
# of Openings


MPP is looking for a highly competent and dependable Phone Sales Representative with a successful history of sales and customer service over the phone to join their team.


The position is based out of our offices located in Merriam, KS.


The Customer Retention Rep position requires the ability to handle high-call volume with accuracy and courtesy. The role requires a strong background in sales, customer re-acquisition and customer retention.


Core Qualifications:

  • Wide breadth of direct and telephone sales experience (inbound and outbound)
  • Great negotiating and presentation skills over the phone
  • Outstanding oral and written communications skills
  • Prior experience in phone sales or retail extended warranty industry
  • Ability to learn and comprehend product knowledge
  • High competency in effective customer service
  • Superior capability in revenue generation
  • Strong proficiency with PC and Microsoft Office applications


  • High School Diploma required
  • Associate or Bachelors Degree preferred or equivalent experience


  • Fast paced work environment
  • Paid training and development
  • Career growth opportunities
  • Medical and dental coverage available after orientation period
  • Paid vacation
  • 401 (k)

Company Overview:

MPP (Mechanical Protection Plan), as a leader in the industry, provides a comprehensive selection of extended warranty services and other automotive protection plans designed to give our customers the best buying and ownership experience. We provide vehicle service contracts (frequently referred to as extended warranties), maintenance contracts, paintless dent repair, lease wear coverage and more.


MPP Company Website and Location :

8500 Shawnee Mission Parkway

Merriam, KS 66202


Apply if you’ve had experience in the following areas: Customer Retention, Phone Sales, Call Center, Warranties, Extended Warranties, Telemarketing, Sales, E-Commerce, Account Sales, Business Development, BDC.


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