Berkshire Hathaway Automotive

  • Customer Service Representative

    Job Location US-TX-Mesquite
    # of Openings
    Dealership - Trophy Nissan
  • Overview

    Trophy-Trophy-Trophy Nissan!!!  Trophy Nissan is one of the premier Nissan dealerships in the country. Number one in sales and CSI nationally, Trophy prides itself on customer and employee retention.  With over 20 acres of real estate, our commitment to customer service and employee career advancement is second to none.   At Trophy Nissan, we have completed a $2 million dollar renovation of our new-vehicle showroom which includes a children's play area, parts and service departments, and a recently built quick service facility.  This huge investment was made to better serve customer needs in a more comfortable and high-tech atmosphere.  At Trophy Nissan, we aren't in the automotive business, we are in the people business.  Caring and community involvement are what makes us number one.  Service and commitment are what keep us there.


    We are looking for a professional, enthusiastic, and personable Customer Service Agent / BDC Representative to join us in supporting our dealership staff and Service customers while assisting us in building and representing our brand.


    • Promptly greet service clients upon arrival or over the phone with a positive, upbeat, and courteous attitude
    • Generate service order estimations and quotes for customers
    • Schedule appointments and maintain an organized schedule
    • Conduct post-repair follow-up
    • Resolve customer complaints
    • Learn and utilize DealerSocket- Training to be provided
    • File completed RO’s
    • Assist Service Advisors by delivering world-class customer service


    Qualifications (Education, Experience, Certifications, Licenses):

    • Prior customer service and/or sales experience
    • Driven for results and goal oriented
    • Must have attention to detail to fully satisfy client’s needs
    • Must possess a positive attitude and strong work ethics
    • Ability to fully explain value added service recommendations to the client
    • Must be able to manage in a fast paced work environment
    • Must have superb customer service skills
    • Professional appearance and work ethic
    • Self-motivated, goal oriented, and ability to work within a fast paced environment


    *All potential employees must pass pre-employment testing including a background check and drug screen


    Dealership Website and Information:

    Trophy Nissan

    5031 N. Galloway

    Mesquite, TX 75150



    • Fast paced work environment
    • Paid training and development
    • Career growth opportunities
    • Employee Referral Program
    • Work in a Service Department with Award-Winning Customer Service and Culture
    • Medical and dental coverage available after 3 month period
    • Paid vacation
    • 401(k)


    Apply if you’ve had experience in the following areas: Auto Business, Telemarketing, Receptionist, Phone Sales, Customer Service, BDC, Service Advisor, Automotive Service Department, Hospitality, and Concierge


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